Event Overview

The healthcare industry is undergoing a significant shift towards patient-centered care, and this conference aims to explore the latest strategies and best practices for engaging patients in their own healthcare journey. We will be discussing ways to empower patients to take an active role in their care, and how to use technology and communication to improve the patient experience. Over these two days, we will be hearing from leading experts in the field, including patient advocates, healthcare professionals, and industry leaders. They will be sharing their insights on how to create a more patient-centered healthcare system, and how to use technology and data to improve the quality of care.

We will also be exploring the importance of building trust between patients and healthcare providers, and how to create a more transparent and open healthcare system. We will discuss the importance of patient engagement and how to use communication tools to improve the patient experience.

Patient Experience & Engagement Summit will provide an excellent opportunity for healthcare professionals, patients, and industry leaders to learn from each other and work together to create a more patient-centred healthcare system. We hope that you will leave this conference with a renewed sense of purpose and a renewed commitment to improving the patient experience.

Speakers & Panelists

Terence (Terry) Grundy
Event Chairman

Terence (Terry) Grundy

Managing Partner
Grundy & Associates

Dr. Olarik Musigavong

Deputy Minister of Public Health Spokesperson
Ministry of Public Health of Thailand

Gaurav Loria

Group Chief Quality Officer & Head Operations and Service Excellence, Senior Vice President
Apollo Hospitals Group

Saowapa Jongkitipong

Director of International Health Division
Ministry of Public Health Thailand

Dr. Heitham Hassoun

Vice President and Medical Director, International and Professor of Surgery

Reason to Attend



about the latest trends, best practices, and innovative solutions in patient engagement and experience, and how to apply them in your own organization or service.


and connect with other healthcare professionals and leaders from different organizations and sectors,and share ideas and experiences on how to improve patient engagement and experience.


practical skills and tools to measure and evaluate the impact of patient engagement and experience on outcomes, satisfaction, and revenues, and use data to drive continuous improvement


from inspiring and thought-provoking keynote speakers and panellists who will share their insights, lessons learned, and success stories on how to create a culture of patient-centred care and engagement.


continuing education credits or professional development opportunities and enhance your knowledge and credentials in the field of patient engagement and experience.

Key Sessions and Topics


Keynote Presentation:

  • Collaborating for Success: Implementing Visitor Welcoming Systems

Panel Discussions:

  • Opening Panel: “Rebuilding Trust in Healthcare: Strategies for a Post Covid World”
  • Rebuilding Trust: Rethinking the Fundamentals of Healthcare”

Fireside Chat:

  • Creating a Culture of Inclusion: Strategies for Building Belonging in Your Organization”

Special Remark:

  • Empowering Physicians to Lead the Patient Experience Journey

Exclusive Knowledge-Sharing Sessions

  • Navigating the Challenges of Patient Experience: A Chief Patient Experience Officer’s Perspective”
  • Unlocking the Potential of Medical Data Sharing: A Patient-Centric Approach
  • Advancing Health Equity: Strategies for Organizational Transformation
  • Directing the Future of Virtual Hospitals: Overcoming Challenges and Embracing Opportunities”
  • “Empathy in the Digital Age: Navigating Compassion Fatigue and Building a Compassionate Healthcare System”
  • Exploring the Impact of PX Data on Health Outcomes: Strategies for Success”
  • “Narrative Medicine: Empowering Patients and Providers through Compassion and Engagement”
  • Rethinking Experience Management: Transforming Organizational Cultures

PX Leaders Roundtable Discussions

  • Leading Through Adversity: Building Endurance and Resiliency in Healthcare
  • Adapting Front-Line Team Members to a Post-Pandemic World
  • Creating Exceptional Experiences in the Emergency Department: The Power of Patient and Team Engagement
  • Leading the Charge: Strategies for Collaborating with Executives on Patient Experience Initiatives”
  • Strategies for managing stress and burnout among care teams.
  • Techniques for effective team communication and collaboration
  • Implementing programs and policies to support the well-being of care teams.

Attendees loved 2019 our Past editions, Why?

"I am pleased to say that its such a great opportunity to be a part of this conference. Learning from each speakers will help us enhance our clinic."
Verita Life Thailand
"Good conference – valuable sharing and well done organising the conference."
Ramsay Sime Darby Park City Hospital
"It is well organised and attendees are so relevant. Overall fantastic experience"
IQ Technologies Asia Co. Ltd. (Qmatic)
"As currently we launched a customised solution for patient experience journey, this summit was the perfect place for us. Organisers were every co-operative and has excellent service."
The Clinician
"A very interesting conference"
National Heart Institute
"Overall the summit was very informative. Excellent speakers, very informative talk and enlightening"
Institut Jantung Negara
"This is a very nice conference. It made me more wide about patient experience and inspired me to do more things for my hospital"
Bangkok Metropolitan Administration General Hospital
"Thank you for accommodating us – we appreciate all the learnings from difference approach presented by the speakers."
The Medical City Philippines
"Great presentation with lots of information to digest"
Hongkong Adventist hospital
""Useful and interesting topic that may be implemented in our hospital. Awesome experience and very informative with excellent speakers. Very informative lecture from different speakers, every hospital problem we encounter were covered, this will help us in improving our services""
Metro North Medical Centre & Hospital